Postage

Delivery within the UK (Mainland)

All parcels over 2kg are now sent via DPD. This has been a welcomed change by our customers as you will receive a text or email letting you know an hour time slot for delivery. Should your delivery slot be inconvenient or you would like it left somewhere safe you have an option to reply to make changes to your delivery.

DPD is a next day service so from ordering to delivery it should be no more than 3 days. In many cases you will receive your parcel within 1-2 working days.

Parcels under 2kgs are still currently being sent via Royal Mail 2nd class service but most customers still receive their parcel within 1-3 days.

Delivery to Northern Ireland, Isle or Wight and Scottish Highlands

Uk orders outside of the mainland will be sent via Royal Mail if under 2kgs or by Collect Plus if over 2kg. Please allow upto 5 days for delivery.

 

Delivery outside of the UK

If you are outside of the UK please contact us before ordering. We are happy to ship to most countries.

 

Delivery charges

We charge a flat rate postal fee of £3.75 – this is per order not per book!

Free Shipping on all orders over £100 to anywhere in the UK

One day when we are big as say Amazon or those other Book people 😉 we will be able to offer free delivery on orders much lower! Each day small business grow bigger so watch this space!

 

FREE local delivery options-

Local delivery – If you live or work in the following postcode areas we offer FREE delivery on all orders over £10 this will automatically update at the checkout

GL1, GL14, GL15, GL16, GL17, GL19 and HR9.

 

Free delivery to one of our collection points

You can also order online and collect from one of our Bookshop in a Box stockists. To collect from one of our stockist please use the coupon code for your chosen store.

Coupons can be added in the ‘View basket’ section- Please note the postage will still show up but will then be removed at the checkout stage. We will email/text you once your order is ready for collecting this is usually within 48 hrs.

Forest of Dean-

Use code

PARKEND to collect from Parkend village shop in Parkend

WHITE to collect from St Whites village shop near Cinderford

NEWNHAM to collect from Newnham post office

WESTBURY  to collect from Westbury post office

RUARDEAN to collect from Ruardean post office

STAUNTON to collect from Staunton post office

HARTPURY to collect from Hartpury post office

CROOKED to collect from Crooked End Farm, Ruardean

 

Payment options

When ordering online you can choose to pay by BACs or Paypal (Please note that no account is needed to use paypal you can use this option with just a debit or credit card)

If you are ordering for a school or other childcare establishment and require an invoice please email sally@bookforbugs.co.uk and this can be arranged.

If you are local (see postcodes above) and we are delivering to you in person you are also welcome to pay by cash.

Returns

If you are unhappy with any of your books you are welcome to return them within 21 days for a full refund.

Books must be returned in original condition- please enclose your order number and name for a swift refund.

If books arrive damaged please contact us within 24hrs. It is really helpful if you can take a photo of any damaged packaging so we can raise this with the relevant courier. I don’t want to jinx anything but we have only ever had one order arrive damaged in the last 5 years, we do make sure all books are very well wrapped and boxed! This is something we are very proud to say is commented on a lot our reviews on Facebook- If you’d like reassurance then do take a peek. Click here to visit our Facebook page