Postage

Delivery within the UK

Due to parcels vanishing in the hands of Royal Mail all parcels are now be sent via courier.

This takes approx. 3days to arrive once dispatched so please allow 3-5 working days for delivery.

If you require a faster delivery please drop us an email and we can upgrade to next day service, this will however be a few more pennies!

If you are outside of the UK please contact us before ordering.

 

Delivery charges

As I am sure many of you know couriers are not the cheapest option. However, it does allow us to track your parcels one they are sent. So, unlike Royal Mail we can check that you have received them safely and in the unlikely event a parcel goes the wrong direction we are able to locate it and make sure it makes it way back to you.

We therefore charge a flat rate postal fee of £3.75 (9 time out of 10 this is far less than the actual price we pay!)

One day when we are as big as the say Amazon or those other book people 😉 we will be able to offer free postage!

Next day service varies depending on weight so please contact us for a quote.

 

FREE delivery options-

Local delivery – If you live or work in the following postcode areas we offer FREE delivery on all orders over £10 this will automatically update at the checkout

GL1, GL2, GL14, GL15, GL16, GL17, GL19 and HR9.

 

 

Free delivery to one of our collection points

You can also order online and collect from one of our Bookshop in a box stockists. To collect from one of our stockist please use the coupon code for your chosen store.

Coupons can be added in the ‘View basket’ section- Please note the postage will still show up but will then be removed at the checkout stage. We will email you once your order is ready for collecting this is usually within 48 hrs.

 

Forest of Dean-

Use code

PARKEND to collect from Parkend village shop in Parkend

WHITE to collect from St Whites village shop near Cinderford

NEWNHAM to collect from Newnham post office

WESTBURY  to collect from Westbury post office

RUARDEAN to collect from Ruardean post office

STAUNTON to collect from Staunton post office

HARTPURY to collect from Hartpury post office

 

Payment options

When ordering online you can choose to pay by BACs or Paypal (Please note that no account is needed to use paypal you can use this option with just a debit or credit card)

If you are ordering for a school or other childcare establishment and require an invoice please email sally@bookforbugs.co.uk and this can be arranged.

If you are local (see postcodes above) and we are delivering to you in person you are also welcome to pay by cash.

 

Returns

If you are unhappy with any of your books you are welcome to return them within 21 days for a full refund.

Books must be returned in original condition- please enclose a copy of your order for a swift refund.

If books arrive damaged please contact us within 24hrs. It is really helpful if you can take a photo of any damaged packaging so we can raise this with the relevant courier. I don’t want to jinx anything but we have only ever had one order arrive damaged in the last 5 years, we do make sure all books are very well wrapped and boxed!